Assistant Essentials Online Course

Assistant Essentials

An online learning programme that will ensure you have covered ALL of the most important tasks for an Executive, Personal or Administrative Assistant.

Enrol for £150 | €170 | $180


Assistant Essentials is Practically Perfect PA's most popular course, and it is for one main reason. We cover THE essential skills for new and experienced Assistants.

To succeed as a Personal or Executive Assistant, Administrative or Office Support Professional, you'll need to know the best practices, latest skills and tools. The Assistant Essentials Online Course will teach you everything you need to know.

There are so many tasks that Assistants are asked to work on, and there are so many skills required to be a c-suite level Assistants to a Senior Executive. It can be daunting, especially for new Assistants or those making their way up the career ladder. Once a new Assistant has completed this course, they will be able to settle, exceptionally quickly, into their role in any organisation!

For aspiring Assistants who want to move up in their career, our curriculum provides a great refresher and the modules are extremely in-depth.


Ace your next performance review with this fantastic BUNDLE of SMART objectives and goal setting templates for Assistants.

These free templates will help you stay on track throughout the year.

Included in this bundle are:

  • A list of SMART goal and objective examples for Executive Assistants, Personal Assistants and Administrative Assistants
  • A SMART objectives template for Assistants to set their performance goals
  • Goal setting worksheet for Assistants to work through with their Executive during the performance review meeting


High-level understanding.

Build the fundamental skills and expertise required in the role

Develop effective relationships. 

With your Executive, colleagues, key stakeholders and clients.

Hit the ground running. Everyday.

Learn key strategies and techniques to elevate your performance.

Stand out from the crowd.

Add skills, knowledge and expertise to your resume.

Enrol for £150 | €170 | $180




Inspiring, motivating, and full of fantastic key learning points, no matter where you are in your career.” 

It was inspiring, informative, and the delivery was so easy to receive and immediately applicable!”





I'm Nicky: I launched Practically Perfect PA back in October 2011, and it has since grown to become the go-to resource for Personal Assistants, Executive Assistants, Office Managers and Administrative Professionals at all levels of business seeking support, information and guidance in their chosen profession. Practically Perfect PA offers practical tips, honest advice and all kinds of career development support specifically for Assistants.

Since 2015 we have organised events, virtual summits and online courses for over 10,000 Assistants from around the world. It is fair to say the Assistant role has changed significantly, and I am so proud that Practically Perfect PA has been part of the journey for over a decade.

Nicky Christmas, Founder of Practically Perfect PA



After completing the Assistant Essentials Online Course, you will have a high-level understanding of the fundamental Executive Assistant skills and expertise required in the role. You will have the skills necessary to work on strategic, advanced project-based work where you can add a tremendous amount of value.


Essential Tasks

Assistants are the glue that holds every organisation together. With that level of responsibility comes a lot of the essential tasks that Assistants have to master. In this module, we cover all the traditional aspects of the role.


Meetings and Minutes

Managing meetings and minute taking can be a daunting and time-consuming task for Assistants. We cover all of the basics, and we offer a lot of practical advice on how to master meetings and manage never-ending minute taking!


Travel Planning

There are many moving parts when planning travel for Executives, especially complex travel itineraries in multiple locations and timezones. There is a lot to think about. We cover the entire process in this module.


Event Management

Event management is becoming an ever-increasing part of the Assistant role. Managing the process from start to finish takes a lot of work and requires skills that go above and beyond the traditional role.


Email Management

Saving your Executive time is the foundation of the Assistant role, and it starts with email management. This module goes into serious depth and shares tactics for managing multiple email inboxes and getting to inbox zero.


Managing your Executive

We know the central part of the role is working with your Executive, creating a fantastic partnership and optimising their time. In this module, we cover everything you need to set your partnership on the right course.


Common Projects

In our final module, we detail how Assistants can move into a strategic role, how to add value and where to develop knowledge in areas that will set them apart from the crowd.


Practically Perfect PA is one of the most extensive global online resources for Assistants with over 30,000 subscribers from over 100 countries.

Since 2011, Practically Perfect PA has trained over 10,000 Assistants through our online training, Virtual Summits and our Future Assistant Global Summit.

The Assistant Essentials Online Course is a collection of some of our most popular “skills” presentations PLUS over thirty-five accompanying documents.


The Assistant Essentials Course is designed for Assistants who want to grow in the role. The content has been handpicked to cover everything an Assistant needs in their day to day role.

It is essential, no matter if you are a new Assistant or an experienced one, that you get the essentials right. World-class trainers and Assistants deliver the sessions at the top of their game. Whether you are at the start of your career or want to refresh your training, this course is a fantastic way to cover all those essential skills and tasks you need to thrive in this role.

MODULE ONE: Essential Tasks

  • Filing systems for the organised Assistant
  • How to organise your office and keep it that way!
  • Managing expenses
  • Managing vacation records
  • TEMPLATE: Capturing messages checklist

MODULE TWO: Meetings and Minutes

  • Effective Committee meeting management
  • Managing Board Packs
  • How to hire the correct meeting room
  • Minute-taking tips and tricks - streamlining the process
  • How to make minute taking an absolute breeze
  • Intentional Meetings Management
  • TEMPLATE: Minute taking
  • CHEAT SHEET: 100 words to help with minute taking

MODULE THREE: Travel Planning

  • Planning the most complex travel itinerary
  • How to manage your boss while they are on the road
  • Booking a flight for the boss
  • Get the best hotel rates for your Executive
  • Booking a hire car for your Executive's trip
  • Managing travel delays
  • Ensure your Executive is safe on any business trips
  • Supporting an Executive who is a frequent flyer
  • TEMPLATE: Travel itinerary

MODULE FOUR: Event Management

  • So you've been asked to organise an event... Now what?
  • Event objectives and the questions you should be asking
  • A Foolproof Event Management Process for ANY Event
  • The site visit and other venue considerations
  • How to negotiate the best rate for your venue
  • Organising a Team Building Event

MODULE FIVE: Email Management

  • Do's and Don'ts for Email Management
  • Organising your inbox
  • How to tidy up an email inbox
  • End Outlook Overwhelm
  • TEMPLATE: Ten standard replies to frequent email requests

MODULE SIX: Managing your Executive

  • How to train your Executive
  • How to make your Boss Successful
  • What meetings should you have with your Executive?
  • Manage the 1-2-1 meeting with your Executive
  • Which tasks should Assistants manage?
  • Managing your Executive's task list
  • How can Assistants supercharge their Executive's productivity?
  • How to sign off correspondence on behalf of the boss
  • Managing your Executive's schedule
  • Managing your Executive's schedule (Part 2)
  • Streamlining meetings for your Executive
  • Streamlining your Executive's calendar
  • Managing your Executive’s one to one meetings
  • Managing multiple Executives
  • Working Smarter with a Remote Boss

MODULE SEVEN: Common Projects

  • Project Management for Assistants
  • How to be an Awesome Project Manager 
  • Procuring a great supplier
  • Managing social media profiles
  • How to prepare a powerful presentation that creates impact!
  • Creating the perfect presentation
  • The EA / Office Manager 
  • Managing the Office Move
  • TEMPLATE: Onboarding and new-starter checklists
  • Onboarding a new Executive
  • TEMPLATE: Meetings Management Template


We have selected 20 video sessions, each with a different presenter. Many of the presenters are well known and respected trainers from all over the globe, and others are Assistants with amazing tips and techniques that they want to share with you.

World Leading Trainers

Every one of our presenters wants to help you create the mindset needed in this profession. They have structured their content to give you clear action items to help you succeed and teach you how to thrive in the role.

Articles and Templates

We have over 35 articles, bonus templates and checklists which will help you master all of the core competencies you need to succeed in the role.


When does the course start and finish?

The course starts now and never ends! It is a completely self-paced online course - you decide when you start and when you finish.

How long do I have access to the course?

How does lifetime access sound? After enrolling, you have unlimited access to this course for as long as you like - across all devices you own.

What if I am unhappy with the course?

We would never want you to be unhappy! If you are unsatisfied with your purchase, contact us in the first 30 days, and we will give you a full refund.


There is no better time to direct and control your career path than right now. The Assistant Essentials Online Course will keep you one step ahead of the competition.