Effective Email Management Online Course

Effective Email


An online learning programme for Assistants that will give you the tools you need to master every aspect of inbox and email management for your Executive.

Enrol for £150 | €180 | $190

Master every aspect of email and inbox management

Managing an Executive’s emails is a fundamental part of the Assistant role and saves the Executive considerable time and stress. Because let’s face so many of us still get very stressed out by email and the constant need to read, reply and action whatever comes into our inboxes.

In the Effective Email Management Online Course, we will show Assistants how to take the stress out of managing emails for their Executives.

It is a challenge, but like many Assistants before you, we will show you the best approach to master this critical element of the role and help you build the skills and know-how you need to succeed.

The Effective Email Management Online Course will give you the tools to master every aspect of inbox management.

For aspiring Assistants who want to save their Executive time and increase their productivity, our curriculum provides everything you need to master this essential part of the Assistant role.


Ace your next performance review with this fantastic BUNDLE of SMART objectives and goal setting templates for Assistants.

These free templates will help you stay on track throughout the year.

Included in this bundle are:

  • A list of SMART goal and objective examples for Executive Assistants, Personal Assistants and Administrative Assistants
  • A SMART objectives template for Assistants to set their performance goals
  • Goal setting worksheet for Assistants to work through with their Executive during the performance review meeting

How you'll grow

Practical knowledge and skills.

Build the fundamental skills you need to successfully manage an out of control inbox

Structure and process emails. 

Strategically structure your Executive's inbox and process emails effectively.

Save your Executive time.

Learn how to take control of your Executive's emails and responding to requests.

Stand out from the crowd.

Stop the endless email cycle and learn to process emails like a pro.

Enrol for £150 | €180 | $190

Our customers love us

"Everything I've read and learnt has definitely broadened my knowledge and has provided me with essential tools that I can and have implemented in my role. I have only been in my role for two months and already feel confident thanks to your helpful information."

- Murielle (Melbourne, Australia)

"Practically Perfect PA is a great resource in developing your skills and role as an EA, understanding how it can influence the effective running of the organisation."

- Vanessa (Nottingham, UK)

"Being an EA, we are often alone in our roles. I like Practically Perfect PA because it gives a sense of community and resources that are not available in professional development offerings at my company."

- Jennifer (Philadelphia, USA)

Meet your coach

I'm Nicky: I launched Practically Perfect PA back in October 2011, and it has since grown to become the go-to resource for Personal Assistants, Executive Assistants, Office Managers and Administrative Professionals at all levels of business seeking support, information and guidance in their chosen profession. Practically Perfect PA offers practical tips, honest advice, and career development support specifically for Assistants.

Since 2015 we have organised events, virtual summits and online courses for over 10,000 Assistants worldwide. It is fair to say the Assistant role has changed significantly, and I am so proud that Practically Perfect PA has been part of the journey for over a decade.

Nicky Christmas, Founder of Practically Perfect PA

What can you expect?

What you'll learn

The Effective Email Management Online Course is designed to help you learn the basics of inbox management, give you tips and tricks and practical advice on maintaining and processing your Executive's emails, and help your Executive maximise their time.


Preparing to organise your Executive's inbox

Managing an Executive’s emails is a fundamental part of the Assistant role and saves the Executive considerable time and stress. We look at how Assistants can prepare to organise their Executive's inbox.


Processing emails

Once you have your Executive’s emails under control, the next step is to put a process into place that will help you organise the inbox and quickly make decisions about each email. We share different options for streamlining the process.


Automate the inbox

Automating the processes for managing an Executive's inbox will save Assistants a lot of time. We share automation techniques and tools to make Assistants more productive.


Making decisions

We cover making decisions about each email sent to your Executive and how you manage the flow of information derived from emails.


Organising, archiving and filing emails

Managing your Executive's emails effectively takes some thought. Assistants have to be proactive rather than reactive. This course explores and shares tactics for managing complex and busy inboxes.


Working in sync with your Executive

This course covers how you communicate your email process with your Executive so that you are both on the same page and consistent in your approach.


Making the most of email software

Lastly, the Effective Email Management Online Course covers the technology used for email management and how to optimise the software. We cover Gmail and Microsoft Outlook.

Enrol for £150 | €180 | $190

Trusted, valued and relied upon by a global community of Assistants

Practically Perfect PA is one of the most extensive global online resources for Assistants, with over 30,000 subscribers from over 100 countries.

Since 2011, Practically Perfect PA has trained over 10,000 Assistants through our online training, Virtual Summits, and Future Assistant Global Summit.

The Effective Email Management Online Course is a collection of our best training on taking control of emails, processing responses and setting up procedures. PLUS over ten accompanying documents.

Course Curriculum

The Effective Email Management online course is designed for Assistants who want to grow in the role. The content has been handpicked to cover everything an Assistant needs to master and take control of their Executive's inbox and email systems.

Whether you are a new Assistant or an experienced one, you must get this vital element of the role right. World-class trainers and Assistants deliver the sessions at the top of their game. Whether you are at the start of your career or want to refresh your training, this course is a fantastic way to ensure you can help your Executive maximise their time and take the stress out of emails.

Module One

Preparing to organise your Executive's inbox

  • Start the initial conversation with your Executive
  • Starting from scratch - clearing out an unorganised inbox
  • Decluttering the inbox
  • Being proactive with email management

Module Two

Processing emails

  • Processing emails
  • Dealing with urgent emails
  • Organising your email folders
  • CHECKLIST: Daily Email Review
  • BONUS: Revolutionise your Inbox

Module Three

Automate your emails

  • Making the most of flags, categories and rules
  • The best email rules to set up for you and your Executive
  • Technology to help automate your inbox

Module Four

Making decisions

  • Improving your decision-making
  • Questions to ask your Executive about their emails
  • Do it, delegate it, defer it
  • How to sign off correspondence on behalf of your Executive
  • TEMPLATE: Replies to frequent emails

Module Five

Working in sync with your Executive

  • Communicating with your Executive about emails
  • TEMPLATE: Round-up email for Assistants
  • CHECKLIST: Weekly email review with your Executive

Module Six

Making the most of email software

  • Making the most of Outlook
  • 40 Outlook Hacks for Assistants
  • Increase your productivity with Gmail
  • 40 Gmail Hacks for Assistants

Course Information

We have selected 10 video sessions, many of the presenters are well-known and respected trainers from all over the globe, and others are Assistants with excellent tips and techniques that they want to share with you.

World Leading Trainers

Every one of our presenters wants to help you build your email management skills. They have structured their content to give you clear action items to help you succeed and teach you how to thrive in the role.

Articles and Templates

We have over ten articles, bonus templates and checklists, which will help you quickly implement an effective calendar management system.

Frequently Asked Questions

When does the course start and finish?

The course starts now and never ends! It is a self-paced online course - you decide when to start and finish.

How long do I have access to the course?

How does lifetime access sound? After enrolling, you have unlimited access to this course for as long as you like - across all devices you own.

What if I am unhappy with the course?

We would never want you to be unhappy! If you are unsatisfied with your purchase, contact us in the first 30 days, and we will give you a full refund.


There is no better time to direct and control your career path than now. The Effective Email Online Course will keep you one step ahead of the competition.